When your printer isn’t working quite right, the last thing your business needs is the added hassle of dealing with an unresponsive or uncaring vendor. At Laser Lab, we can’t imagine treating customers with that kind of disregard. Our service department makes “service” our top priority so that you can count on us in your hour of need.
What Sets Apart Laser Lab’s Service Department?
Fast Response Time
Laser Lab takes pride in responding quickly to service calls. We minimize downtime as much as possible so that you can get back to business as usual. You can submit a service request by phone, via email, or through our online customer portal. No matter which method you choose, we will reply promptly. Once your request is received our service technicians receive the information immediately, even if they are out of the office at the time. This helps our technicians get to you fast and efficiently.
A Focus on What’s Best for You
As your trusted service provider, we make sure you are getting the most from your investment— and we don’t ever want you to spend your money unnecessarily.
If our technicians assess that the amount of money required to fix your machine will exceed its worth, WE WILL LET YOU KNOW! Then, we will suggest other options, such as purchasing a new or refurbished machine as a replacement. We offer alternatives to help you make a decision you’ll be financially comfortable with.
Long-standing Experience and Professionalism
Laser Lab has a team of knowledgeable and friendly technicians with a variety of skills and training in our service department. Collectively, our techs have over 70 years of experience, and Laser Lab is an authorized Brother warranty repair center.
Building solid working relationships is at the core of our service department’s values. You get to know our technicians, and our technicians get to know your staff, which facilitates open communication and exceptional service outcomes.
Here’s what one of our service techs has shared about how he views his role in serving our customers:
Hugo, Laser Lab Service Technician
“My goal is to keep the customer happy, like the saying goes, ‘If you don’t take care of the customer, someone else will.’ So I try to go above and beyond when it comes to customer service. I treat their problem as if it was my problem, and I fix it how I would want someone to fix it for me. Whatever’s best for the customer is my course of action. I am always honest with our customers, even if it means we don’t make a sale. One thing I never want to be is the guy who just comes in and fixes stuff. I like to be myself, and I treat customers like friends. I believe a customer appreciates my honesty and my work more when they know I truly care about them. The bottom line for me is that the customer comes first and after a while, it feels more like I’m taking care of a friend, not a customer.” ~ Hugo, Laser Lab Service Technician
Proactive Approach
To provide the best customer service, we are proactive in helping you reduce future downtime and frustration. Our service technicians will notify you if they discover a machine part is getting worn or may need to be replaced soon.
Our service department also offers annual Preventative Maintenance Contracts. When you pay the one-time fee at the beginning of the year, you get a cleaning and inspection of your machine. You also receive a discounted service rate throughout the year if you have any issues or need additional service.
Preventative maintenance helps to:
- Extend the life of your equipment.
- Maintain peak performance.
- Reduce the likelihood of unplanned service interruptions during critical times.
Wouldn’t It Be Nice to Have Service That Exceeds Your Expectations?
Contact Laser Lab’s service department by email or phone (717-738-3333) for all of your repair needs and to learn more about our cost-effective preventative maintenance plan.