VoIP Phone Services
VoIP phone services

Dial Up Laser Lab to Keep Your VoIP Phone Services Ringing

The cost savings of using a VoIP phone system over traditional systems are quickly recognized by eliminating the skyrocketing costs of management, maintenance and support. Laser Lab VoIP phone services ensure that not only is your system always online but that it delivers the highest Quality of Service (QoS) for your staff, partners, and customers. We keep your costs down by providing enterprise-level VoIP phone support and outsourced IT management services at a fraction of the cost of handling it in-house.

The ringing phone is the heartbeat of your business. Perfectly managed telephony solutions keep your operation running and your customers happy.

Laser Lab VoIP Phone Services & Solutions

System Maintenance

  • Online case management
  • Phone system asset management & inventory
  • Major revision upgrades
  • VoIP network performance tuning & optimization
  • Warranty & service contract tracking

Remote Monitoring

  • 24×7 VoIP router monitoring & alerting
  • 24×7 switch device monitoring
  • 24×7 VoIP reliability & QoS monitoring
  • Remote control enabled software

System Security

  • Phone system configuration backup
  • Phone system security & vulnerability mitigation audit & remediation

Benefits of Our VoIP Phone Services & Solutions

Right Level of Support

Laser Lab offers four tiers of VoIP phone and telecommunications support designed to provide you with the right level of proactive, preventative and responsive communications. These levels range from nonstop preventative maintenance and monitoring to 24×7 remote and onsite IT support. Our performance for each level is driven by ironclad SLAs.

Secure Your Phones

Once you take telephony solutions to the Internet, you open yourself up to risks of hacking and attacks. Laser Lab builds a wall of protection against that. We start with a security audit to ensure your business phone system has all the updated patches, software and hardware necessary to ensure basic security. We maintain continuity of service by handling configuration backups in case disaster strikes. We constantly track and install the latest updates.

Constant Monitoring & Support

Laser Lab monitors and manages every component of your business phone system. We perform 24×7 monitoring of equipment, software and network. We also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of our Operations Center, which is fully dedicated to remote issue prevention and resolution.

Preventative Maintenance

Laser Lab performs routine, regular remote and onsite preventative maintenance. We take inventory of your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.

Request a Free Managed Print or IT Audit Today!