A business’s IT environment involves a myriad of elements to monitor and manage.
Common IT concerns include:
- Data security
- Data storage
- Regulatory compliance
- Anti-spam and anti-virus protection
- Help Desk ticketing
- Data backup and recovery
- Server updates
- Bug fixes
- Hardware repair
- Content
- Maintenance
And that’s just the beginning! The list can be overwhelming for any company, especially for a small business. But fortunately, having a managed IT services provider can alleviate the burden and provide peace of mind.
What is a Managed IT Services Provider?
A Managed IT Services Provider has specialized IT expertise and serves as an extension of your business. You could contract it to act as your company’s IT department (if you don’t have those skills in-house) or to supplement your existing IT staff.
What are the Advantages of Having Managed IT
Services?
Having a partner you can count on for IT support will help:
- Enhance staff productivity – By keeping systems and hardware working properly.
- Protect your data assets – Such as customer information, human resources records, product formulas, bank account information, etc.
- Reduce the risk of business downtime or loss – By helping to prevent IT network issues (and quickly addressing them if they do occur).
- Save money – Because contracting managed IT services usually costs far less than hiring and paying a full-time IT employee.
What Can You Expect When Partnering with Laser Lab for
Managed IT Services?
When choosing Laser Lab as your go-to for IT support, you get the benefit of working with IT experts who have extensive knowledge in all aspects of IT management.
Below is our five-step formula for establishing IT partnerships with our customers:
1. Free Initial Assessment
Our IT engineer will visit your site and perform an initial assessment of your IT infrastructure. That involves installing a monitoring and reporting software tool to capture information about your IT environment. Then, we present you with a formal
assessment report that explains what needs and gaps we’ve found.
2. Customized Proposal and Agreement
Next, we present the varying tiers of managed services (and the prices for each) that Laser Lab can be contracted to perform on an ongoing basis to satisfy your needs. These costs are billed monthly on a per-device basis. Our proposals help you
understand the TCO (Total Cost of Operations) of managed services as compared to hiring in-house IT staff. After you decide on the specific services you would like us to provide, we execute a formal contract so we can get started supporting your IT needs.
3. Hardware and Software Upgrades
Laser Lab will then make any required hardware or software upgrades. This includes the procurement, pre-configuration, installation, and testing of any new or upgraded devices or applications.
4. Ongoing Monitoring, Management, and Remediation
Our experienced IT support team will perform behind-the-scenes monitoring and management of your network and devices. From backups to anti-virus protection to hardware support and more, your ongoing IT tasks will be in capable hands. And our Help Desk is available around the clock to address issues.
Schedule Your Complimentary IT Assessment!
We realize it can be difficult to know what IT services you might need until you have your IT network reviewed. Contact Laser Lab today to set up a time for us to visit your site and perform an IT assessment!